Legal
Last updated: August 10, 2026 | TELACONT LLC, United States
This policy explains when you can cancel, when you can get a refund, and exactly how to request one. It applies to services, SaaS software subscriptions, and digital products bought from TELACONT LLC through this website.
Deposits and setup fees cover work we begin at kickoff and are generally non-refundable once that work has started. Monthly retainers can be cancelled with the notice stated in your agreement, and you are billed for the notice period but not beyond it.
For milestone and project work, you pay for milestones completed or in progress at the point of cancellation. If Telacont cannot deliver an agreed milestone, we will either complete it, agree a revised scope, or refund the amount paid for the undelivered part.
Work already delivered and accepted is not refundable. Software included with an engagement ends with the engagement unless you continue it as a standalone monthly subscription under section 2.
Software subscriptions (Closer AI, the Telacont CRM, and the CRM plus AI Content Manager plans) are billed monthly in advance and renew automatically until cancelled. You can cancel anytime — from your account or by emailing support@telacont.com. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not charged again.
We do not prorate partial months, except where required by law. If a billing error occurs — for example, you were charged after cancelling — contact us and we will refund the erroneous charge in full.
The Upwork Formula and the Akhbar Programme each carry a 14 day refund window from the date of purchase. To be eligible, contact us within the window as described below.
Founding-batch guarantee. The Upwork Formula founding batch carries a written 40/90 application guarantee: apply the system for 40 days, and if it does not work for you, request a full refund within the first 90 days of purchase. Where a product's official offer page states a more generous written guarantee than the standard window, that guarantee controls.
The Akhbar Mastermind is governed by its invitation agreement rather than this window. Nothing in this policy affects any statutory rights you have under applicable law.
Email support@telacont.com with the subject line "Refund request" or "Cancellation". Include your name, the product or service, your order or invoice number, the purchase date, and a short note about your reason.
We acknowledge requests within 2 business days. Eligible product refunds are processed within 5 to 10 business days of approval. Eligible service refunds are processed within 10 business days of confirming the amount.
Refunds are returned to the original payment method.
If something is wrong with a charge, please contact us first. We can almost always resolve it faster than a chargeback, and starting a dispute before contacting us can delay the outcome for both of us.
We may update this policy from time to time. The "last updated" date above shows the current version. The policy in force at the time of your purchase applies to that purchase.
Questions about refunds or cancellations can go to support@telacont.com or +966 59 561 6899. TELACONT LLC, registered office at 30 North Gould Street, Sheridan, WY 82801, United States.